Elevating Customer Experience with Decibel

March 5, 2021

How do the world’s largest brands, like Lego, British Airways, and Allstate Insurance, find ways to continually improve their customer experiences? They use Decibel, an award-winning, machine learning–powered platform that gives them tools to pinpoint opportunities to elevate the customer experience. In this session, Kristian Keep, VP of Engineering at Decibel, discusses how Decibel moved from a monolithic architecture to a scalable, service-oriented, cloud-native design powered by AWS to deliver advanced customer analytics through machine learning and big data processing, and why that’s important for the future of customer analytics.

Previous Video

And Then What? How Founders Navigated Next Steps in Their Startup Journey

Learn from some of the world’s top female founders about their success stories and how to accomplish your n...

No More Videos

× Sections

Home
Business Essentials
Technical Solutions
Collections
Global Events
Regional Events & Resources
Contact Us

Elevating Customer Experience with Decibel

Previous Video

Other content in this section

Watch this session to learn how to develop products your customers actually want. We'll show you how to weed out dead ends early and tilt the odds in your favor.

Using Blank's methodology for discovering customers, this session is about how you can start gaining more insight and potentially greater buy-in from current and new audiences.

Learn how to define your target audience and estimate your market size on various channels prior to launch.

Remember the listening skills we were taught were so important in school? You’re going to need them as you start talking to customers. Learn how to determine their needs and listen to their feedback.

Learn from some of the world’s top female founders about their success stories and how to accomplish your next big startup goal. Meaghan Casey, Partner Development Manager at AWS engages panelists fro